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Thread: Passenger kicked off United flight

  1. #1
    Join Date
    Dec 1997
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    Passenger kicked off United flight

    This by no means excuses United Airlines or the security/police officers involved in their treatment of Dr. Dao. I think the regional airline should have better prepared its accomodations for their crews.
    However, I do have to ask how come he acted the way he did, and this post focuses on him.
    I'm wondering (not just this incident, but personal experience as well) how is it that when someone reaches a certain level of "importance" that their business is more important than others, they will have their way, even though it does things like disrupts how an airline (or an airline's regional partners) conduct their business. But this isn't just the airlines.
    I for one have a relative that believes honoring religious obligations or honoring elders takes prescedence over everything else, even if it could cost his younger relative (me) his new job. That and he can complain to his younger relative about his lost luggage. (I now charge him $15 per hour)
    My dad's high-end law enforcement colleges thought it was OK to visit my Dad while he was recovering from heart surgery whenever they felt like it, meanwhile his ex-wife and children respected the hospital's visiting hours.

    We've seen over the last eight years this complaint about the entitlement mentality of millenials, and a generation of "unspanked" spoiled children that have been coddled by their parents and schools that hand out participation awards. Especially when mass protest movements like OCCUPY or Black Lives Matter start up.
    Obviously Dr. Dao is not a millennial. He could have cancelled his appointments or requested someone else take his place, stayed another night in Chicago, and started over the next morning.
    There's also Brock Turner. A criminal, and rapist that should be the perfect example of everything the conservatives complain about, and for some reason, not a peep.

    Also, Is it possible that Dr. Dao intended to scam the airline?

    https://m.youtube.com/watch?v=GgieOw...ature=youtu.be">https://m.youtube.com/watch?v=GgieOw...ature=youtu.be" type="application/x-shockwave-flash" width="425" height="350">

    This isn't the first time Chinese people have tried to pull stunts like this.
    Seems to me that certain Chinese people think that if they throw a big enough tantrum, the airline will capitulate to their wants.

    http://shanghaiist.com/2016/12/26/hokkaido_airport_brawl.php


    http://www.irishtimes.com/news/world...elay-1.2344505

    http://mashable.com/2015/01/11/chine.../#xKbbRMhS6PqT

    http://www.chinaaviationlaw.com/2012...nger-protests/

  2. #2
    Join Date
    Dec 1997
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    2,993

    Re: Passenger kicked off United flight

    Maybe this will work better.

    https://youtu.be/GgieOw2120c

  3. #3

    Re: Passenger kicked off United flight

    As far as I've heard, he paid for the seat and was boarded.

    ImHO, once boarded and you're otherwise obeying the rules, that seat is yours. The fare was paid in good faith, and, presumably, it was sold in good faith that the service would be delivered.

    Any other legal intent on the part of any passenger is irrelevant. Either United owed him that trip, or they didn't. I think, at least for now, that they did.

  4. #4
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    2,993

    Re: Passenger kicked off United flight

    Actually, if his fare was the cheapest, that increases his chances of getting bumped off.

    Additionally, the crew can have someone removed if that person's behavior is considered disruptive. Do you think that crew would let him stay on when it turns out he's some sort of nut?

  5. #5

    Re: Passenger kicked off United flight

    Quote Originally Posted by jolau View Post
    Actually, if his fare was the cheapest, that increases his chances of getting bumped off.
    It doesn't make any difference (to me) what he paid for the seat. He was boarded and he was already in it. The seat was his.

    And according to United, the amount paid wasn't a factor.

    FYI: being "bumped" means "denial of a seat to a confirmed passenger". Dr. Dao was not denied a seat.

    United should have decided to bump for the deadheads before boarding paid passengers.

    Quote Originally Posted by jolau View Post
    Additionally, the crew can have someone removed if that person's behavior is considered disruptive. Do you think that crew would let him stay on when it turns out he's some sort of nut?
    He wasn't being disruptive.

    BTW; the video of Dao only indicates a warning to the security guards (wearing illegal "Police" clothing) that he could/would sue if he was not allowed to continue on the flight. Same as anyone might say.

  6. #6
    Join Date
    Dec 1997
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    Re: Passenger kicked off United flight

    Quote Originally Posted by Mike View Post
    United should have decided to bump for the deadheads before boarding paid passengers.


    He wasn't being disruptive.
    The deadheads were going to Louisville to work and prevent delays or cancellations down the road. They weren't there for leisure.
    This goes back to one of my previous points. How is it that when someone in their teens or twenties protests in front of a bank in the middle of Wall Street, they are called an "entitled millennial" but someone in his 60's is allowed to interfere in how a company conducts itself?
    THe passengers were offered $1000 in comepensation, and he was repeatedly asked to leave (including from the crew themselves) and started getting more and more disruptive and belligerent.

    Think of it this way, people are going to whip out their phones at the sign of trouble, they're not going to start taking video when things look "normal".

  7. #7
    Join Date
    Feb 1999
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    3,516

    Re: Passenger kicked off United flight

    Just my two cents, but after working in retail for half my life there is the golden rule of business which is that the customer is always right. Does not mean, in actuality they always are, but the intent of "rule" is protection of the company brand. In business there's also always been another saying, too....that for every single customer who's had a negative experience it comes back ten fold negatively to the company. Now with social media, etc., one can expect the negative public reaction in exponential numbers for United.

    Hindsight is 20-20 and I'm sure United wish they could have had a redo of this particular day (and Chicago, too since they will also likely be named in a huge multi-million dollar lawsuit since these were not police, but airport employees).

    It's never going to win public sympathy by selecting a seated passenger to give up what they've paid for, physically assault them and drag them off a plane in this manner. Plus overbooking by the airlines is their problem, not the customer's.

  8. #8
    Join Date
    Dec 1997
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    Re: Passenger kicked off United flight

    Quote Originally Posted by Mike View Post
    He wasn't being disruptive.

    BTW; the video of Dao only indicates a warning to the security guards (wearing illegal "Police" clothing) that he could/would sue if he was not allowed to continue on the flight. Same as anyone might say.
    Dr. Dao was travelling with his wife, and yet none of the videos show Mrs. Dao on the plane with him. Why is this?

    It's because they both got off and the videos are of him after he ran back inside.
    This to me shows that he was intentionally was making matters worse for himself.

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